Refund Policy
This policy explains how refund and cancellation requests for ByteImp subscriptions purchased through Paddle checkout are supported. Paddle is the authorised reseller and merchant of record for these transactions; ByteImp provides the product and product support.
- Seller
- K2 Software Krzysztof Kubik
- Address
- Osiny 43, 97-420 Szczercow, Poland
- [email protected]
- Tax ID
- 9490987715
- Effective date
- July 21, 2026
1. Cancellation
You may request cancellation at any time by emailing [email protected] from the email address used for the purchase. We will help process the request. A cancellation takes effect at the end of the current billing period, so no further recurring charge is taken after that period, unless applicable law provides a different right.
2. Refund rights
Refund eligibility for a purchase processed through Paddle is governed by Paddle's Refund Policy and any applicable mandatory consumer-protection law. Nothing in this policy limits rights that a buyer may have under those rules, including rights relating to withdrawal, a faulty product, or a material technical defect.
3. How to request a refund
Email [email protected] with the purchase email address, workspace name or domain, order details if available, and a short description of the request. We will review any product issue and coordinate the payment-side request with Paddle. You may also use the order-support links in your Paddle receipt for purchase-related support.
4. Processing a refund
Where a refund is approved, Paddle processes it as merchant of record, normally to the original payment method where possible. Access to the refunded subscription may end when the refund is processed. This does not limit any mandatory rights available to the buyer.